SHIPPING

EACH MARTINE ALI PIECE IS HANDMADE, PER ORDER, AT THE BROOKLYN STUDIO. DUE TO THE NATURE OF THIS PROCESS, PLEASE ALLOW UP TO 10 BUSINESS DAYS FROM YOUR PURCHASE DATE FOR YOUR ITEM(S) TO SHIP. ONCE YOUR ORDER IS COMPLETE + SHIPPED, AN EMAIL WILL BE SENT OUT TO YOU WITH TRACKING INFORMATION.

IF YOU ARE EXPERIENCING ANY ISSUES WITH THE SHIPMENT OF YOUR ORER PLEASE EMAIL: CUSTOMERSERVICE@MARTINEALI.COM

RETURN + EXCHANGE POLICY

BY MAKING A PURCHASE FROM MARTINE ALI STUDIO, YOU ARE AGREEING TO THE FOLLOWING TERMS. IN THE EVENT YOU ARE DISSATISFIED WITH YOUR PURCHASE, PLEASE EMAIL CUSTOMERSERVICE@MARTINEALI.COM

  • PLEASE INCLUDE THE FOLLOWING IN YOUR EMAIL: ORDER NUMBER, NAME ON ORDER, AND BREIF EXPLANATION ON THE ISSUE WITH YOUR PURCHASE.

  • EXCHANGES WILL ONLY BE ACCEPTED AND PROCESSED WITHIN A 7 DAY WINDOW FROM CUSTOMER RECEIPT.

  • ALL PRODUCTS ARE MADE BY HAND PER ORDER. DUE TO THE NATURE OF THIS PROCESS ALL SALES ARE FINAL.

  • RETURNS WILL BE PROCESSED PROMPTLY WITH A STORE CREDIT, NOT INCLUDING THE COST OF SHIPPING.

  • STORE CREDITS WILL ONLY BE ISSUED UPON RECEIPT OF RETURNED ITEM.

  • WE ASK THAT ALL ITEMS SENT BACK ARE RETURNED IN THEIR ORIGINAL CONDITION + PACKAGING.

LOST + STOLEN PACKAGES

MARTINE ALI STUDIO IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE A TRACKING NUMBER HAS BEEN ISSUED. HOWEVER, IF YOUR ORDER IS LOST OR STOLEN PLEASE EMAIL THE FOLLOWING DETAILS : ORDER NUMBER + NAME ON ORDER TO CUSTOMERSERVICE@MARTINEALI.COM. WE WILL DO OUR BEST TO ASSIST YOU IN FINDING A SOLUTION.

 

CONTACT

CUSTOMER SERVICE: 
CUSTOMERSERVICE@MARTINEALI.COM

GENERAL INQUIRIES: 
STUDIO@MARTINEALI.COM

PRESS:  
PRESS@MARTINEALI.COM

WHOLESALE:  
WHOLESALE@MARTINEALI.COM